Getting Started
Thank you for using TahoeHighSierra.com:
Your Online Retailer for Your Favorite outdoor gear and
Outdoor Gear! Our goal is to provide you with a wide assortment
of name brand products to enhance your outdoor experience,
be it at Lake Tahoe or anywhere. We want to provide you
with an enjoyable and convenient online shopping experience.
Finding the Products You are Looking For
To get started, just use click on an image
or link, or use one of our search engines on the home page.
On the header, you may search the most popular product type
by clicking on one of the blue tabs. However, there are
many more product types for sale on our site. So, please
note the handy links on the very top of each page and left
sides of most pages, where you can search for products,
click to go to the home page, help page or view the contents
of your shopping cart.
Placing Your Order
You don't have to setup an account. You will
not need to remember any user id or password. If you ever
have any questions about your order during the ordering
billing and shipping process, all you have to do is call
or email us and you will receive a prompt response.
Top of
Page
Ordering Help
About Stock
Quantities Displayed on our Web Site
If you see an item displayed on our
site, it's IN STOCK within the last
24 hours. That's because at TahoeHighSierra.com
we make every effort to make sure that the
items we display for sale on our Web site
are actually in stock and ready for sale.
But, please understand that no inventory database
is 100% perfect. Here's how the stock quantities
on our site work...
So that you will know the
most current availability of each product,
we display the Quantity in Stock on each product
page. The Quantity in Stock for each product
is updated every morning before the start
of the business day, and we do not take orders
for out-of-stock items. This means that we
do our best to make sure that you always see
items that are actually in stock on TahoeHighSierra.com,
and you also see how many of each item is
available.
The Quantity in Stock tallys
up the quantity available in the warehouses.
So, the quantity you see on the Web page for
each item shows its availability nationwide.
We make every attempt possible to keep
the Quantity in Stock up to date for all products,
so that you will not have to worry about availability
when placing your order. However, on a some
occasions, an item may be in very short supply
(for example: Quantity in Stock is 1 or 2)
and more than one order might be placed in
our online store for that item. In this case,
the orders will be processed on a first-come
first-serve basis. Although we try to prevent
this from happening, it does - especially
at Christmas shopping time or for products
that are extremely popular or collector's
items. In this event, we will contact you
as soon as possible and will also let you
know if the item will become available again
soon, and when.
New Feature: If an item is
out of stock and the manufacturer plans to
restock it, we display the item and give you
the option of receiving an automatic email
notification when the item is restocked.
(Updated 1/18/2010)
Tracking for
Your Orders
When your order is shipped, you will receive
an email notice of shipping. Included on your notice will
be the Federal Express, UPS or US Post Office tracking number
for your package, plus instructions for how to track the
progress of your package. Tracking numbers are used by shippers
to identify and trace every package as it travels to its
destination. You can use this number to track, locate and
verify arrival of your package, as well as other details.
Questions
About Your Order
Just give us a call. Scroll to the bottom
of this page for our phone number. We're available to answer
your questions or take your order Monday through Friday
9a.m.-5p.m. PST. Or, email
us. Please include your name, date of order and items ordered
in your request.
Go Back to Prior Page
Top of Page
Check
Your Local Laws and Before Ordering Pepper Spray
This only applies to pepper sprays. Some states and localities
have prohibitions that prevent us from shipping pepper sprays
there.
We follow all state and local laws, ordinances and restrictions,
and therefore we do not ship everything we sell to all states.
Below are some examples of restrictions. However, laws change
all the time, so please check your local restrictions before
placing your order.
We have no control over the laws in your state or city,
and we reserve the right to refuse your order. If you place
an order for an item prohibited for sale in your, it will
be cancelled immediately. Your credit card will not be billed,
and you will not receive the product(s).
Therefore, controlled items such as pepper sprays must
be shipped to the same address as the customer's credit
card billing address.
Please Know Your Local Laws and Ordinances
It is the responsibility of the buyer and user, not TahoeHighsierra.com,
to understand your local and state laws before placing an
order. If you are unsure of your state's laws pertaining
to any products you want to order, you should consult local
or state authorities to be certain you are not breaking
any laws.
Restrictions on Sales and Ownership
of Pepper Sprays (updated 6/4/08)
We update this list whenever possible. Please realize that
your state or city ordinances may differ from this list.
If you have questions, contact your local authorities for
verification. Please check your local laws for restrictions
before ordering, because we do not ship where not allowed.
Arkansas Size restriction (Shall not
exceed 50 cubic centimeters)
California Size restriction (Maximum weight
is 2.5 ounces) Age restriction (Must be 16 years old to
possess)
Labeling restriction (Warning language must appear on the
label and an expiration date must appear on the canister)
District of Columbia Age restriction (Must
be 18) Labeling restriction (Expiration date must be on
each unit)
Florida Size restriction (Designed to fit
in a woman’s handbag or man’s pocket and containing
not over ½ oz chemical)
Hawaii > Honolulu OC
ONLY is legal. Age restriction (Must be 18). Size restriction
(1/2 oz)
Licensing requirement (Current legislation pending to re-establish
the legality/illegality of these products in Hawaii.)
Illinois Age restriction (Must be 18)
Massachusetts residents may only purchase
defense sprays from licensed Firearms Dealers in that state.
Go Back to Prior Page
Top of Page
Shipping & Returns Help
Shipping/Handling
Costs and Times
We bill for Federal Express, UPS or US Post
Office shipping to your location from ours (Carson City,
NV 89702) or the warehouse where your order ships from (Texas,
Illinois or Nevada in most cases). Our shipping calculation
is usually the same or just a couple dollars more than our
actual cost. We do not attempt to mark up shipping, so there
is not really any handling fee.
We choose the most economical and reliable
shipping service for each order. Due to the nature of the
some products we sell (hazmats like pepper sprays and expensive
orders that require adult signature, customer special requests,
and so on) we decide whether UPS, US Post Office or FedEx
will be best for each particular order, based on our experience
with the different shipping options. Generally, we choose
FedEx due to our experience with their superior reliability,
tracking and competitive pricing. APO orders must go via
US Post Office Priority Mail. (Shipping
Policy Updated 08/12/10)
When your order ships, you receive an email
message with the tracking number and instructions for how
to track your order's delivery progress. (Please scroll
up on this page to the Ordering Help section for details
about Tracking Your Orders.)
Sorry No
International Shipping
After investigating the multitude
of import prohibitions and tariffs (unique even within
EU countries) we have concluded that it's simply not
possible for us to ship any items with an assurance
that they
will arrive at the buyer's address in another country.
Additionally, customs charges are ever changing, and
we are sorry we don't know how to automate charging
the ever-changing customs fees. For these reasons,
we are currently not shipping internationally.
Our
Return/Cancellation Policy
Please read the entire return policy
before making your purchase or contacting us about
returns. Then, give us a call with any questions you
may have. Scroll to the bottom
of
this
page
for
our
phone number.
Any return of a purchased
product is at the sole discretion of TahoeHighSierra.com.
Returns are processed on a case-by-case basis,
and the item must be unopened & unused
in the original package. This is because we
must be able to resell the item as a new item.
Most orders ship within 24
hours, therefore for the purpose of this policy
Cancellations are the same as Returns. (See
Additional Return Policy Information Regarding
Cancellations at the bottom of this section
for details.)
We do not guarantee that you can return
all items. Absolutely No Returns on hazmats (pepper spray),
electronic equipment (including but not limited to cameras
and other electronic devices), apparel (including but not
limited to gloves, belts, glasses, ear muffs, ear plugs,
backpacks, knee pads, protective vests).
If an item was damaged in shipment, it is
the customer's responsibility to initiate a shipping damage
claim from the shipper: UPS, FedEx or US Post Office. We
will provide information about how to initiate a claim,
upon request. However, we do not prepay shipping damage
claims, because this is a matter between the recipient and
the shipping company.
If we agree to return an item, a restocking
fee may be applied before refunding your payment. Our restocking
fee is 25% - 50% of the price you paid for the item, depending
on the item, with a minimum of $15. (In the case of items
correctly described on our Web pages, such as when a customer
purchases an accessory item that clearly is not specified
to fit their firearm, restocking fee can be as high as 50%
in these cases.) This is necessary to cover the costs of
acquiring, shipping and reselling items that have been returned.
Therefore, please make sure you have answered all your pre-sales
questions and that you want an item before placing your
order for it. We do not refund initial shipping charges
or return shipping charges.
We do not refund shipping. However, if for
some exception at our discretion we agree to reimburse or
refund shipping charges, the reimbursed amount can not exceed
the original shipping amount on your order. For example,
if you have the UPS Store repackage and ship your item,
or if you decide to ship via expedited rates, we do not
reimburse the additional charges over and above the shipping
you paid on your original order.
In cases where the returned item may be
approved for reimbursement or exchange, and a replacement
item is sent before the returning item has been received
by us - your credit card will be billed for the item and
then credited later on, after your return item has been
received.
Items can only be returned within 30 days
of date-of-order. (Return Policy Updated
08/12/10)
Important: You must request a return
authorization before returning your item, or it will
be refused at the post office.
All manufacturers' warranties, restrictions
and
conditions
apply to the items you purchase. This means that
any defects in manufacturing or damage in shipping
will be covered by the manufacturers' warranty shipping
insurance. In case of manufacturers' defects and warranty
repairs, TahoeHighSierra.com
will
provide instructions
for
contacting the manufacturer.
In the case of shipping damage, we will
process a shipping claim with the shipper (Federal Express,
United Parcel Service or US Post Office, and you will be
refunded upon settlement or earlier, depending on the conditions
of your loss (decided on a case-by-case basis).
Additional Return
Policy Information Regarding Cancellations
When you click on the final order form button
that says "Click here to submit your order" you
will see an important message next to the button. "(Clicking
this button is your authorization for us to charge your
credit card & ship your items as per the time period
specified on the product page. This is a legal agreement
to pay for the products you have purchased. Cancelled orders
are subject to our limited return policy as detailed on
our help page.)". This message means that your order
is immediately subject to our Return Policy described above
on this page. Since orders can be processed and shipped
within a few minutes or hours, "cancellations"
are defined as "returns" and treated the same
a "returns" and as the message stats, "Cancelled
orders are subject to our limited return policy."
Go Back to Prior Page
Top of Page
Billing Help
Your order will
be billed by our parent company PersonalSecurityZone.com
For credit card payments, your receipt will
show that your order has been billed by our parent company
PersonalSecurityZone.com. We are an authorized credit card
merchant under the account name PersonalSecurityZone.com
and we are authorized to bill Visa and Master Card credit
card and debit card transactions.
If you are paying by bank money order or
US Post Office money order, please make your money order
payable to PersonalSecurityZone.com. For more information
about using a money order as your payment, please contact
us using the email link on the bottom of this page.
Top of
Page
About Us
Since 1999, our parent company PersonalSecurityZone.com
has been on the Web selling outdoor and security products.
Our business is a corporation registered with the State
of Nevada and City of Carson City, Nevada. Our Web site
is secured through Networksolutions Corp. Like our customers,
we share our enthusiasm for outdoor sports and personal
security. We serve both large and small buyers, from individuals
to large corporate and government institutions. For more
information, just scroll to the bottom of this page and
click on the email link to contact us.
Top of Page
Security & Privacy
How We Protect Your Privacy
The security
of your personal information is very important to us.
We never give, sell or rent your personal information
to any third parties under any circumstances. We value
your trust very highly, and will work to protect the
security and privacy of any personal information you
provide to us and will only use it as we have described
in our Privacy Policy.
Safe Shopping at TahoeHighSierra.com
We want you to feel completely
secure when ordering from TahoeHighSierra.com. We use a
technology called Secure Sockets Layer (SSL), which encrypts
(or encodes) sensitive information before it is sent over
the Internet. We are a Networksolutions Approved Secure
Site.
What Personal Information We Collect
We collect personal information
that you choose to provide voluntarily when using the TahoeHighSierra.com
Web site. This information includes your email address and
a password when you register to create your TahoeHighSierra.com
account. You can browse our online store without registering,
but you will need to enter your information when you purchase
something, so that we can process and ship your order. We
may also ask for personal information when you contact our
Help Desk. This will allow us to protect your confidentiality
by verifying your identity.
TahoeHighSierra.com
does not intentionally collect personal information
about children under the age of 13. If you are under
13 and would like to shop at TahoeHighSierra.com,
please ask a parent or guardian for assistance.
Purchase Information
When you make a purchase using
a credit card, we collect your name, your billing address
for the card, the card type, number, and expiration
date. We collect this information in order to bill you
for your purchase. We also collect information that
allows us to ship your order. This includes the name,
address, and phone number of the intended recipient(s).
When you place your order at
TahoeHighSierra.com, we save your billing information
in our files. We also save your shipping address in our
files. On a regular basis, such as yearly, we delete your
information from our files.
Cookies and Other Computer Information
When you visit TahoeHighSierra.com,
you will be assigned a temporary cookie (a small
text file) to be stored on your computer's hard drive.
The purpose of the cookie is to identify you when you
visit our site, so you can put items in your shopping
cart and place your order.
You need to have cookies enabled in
order to shop online at TahoeHighSierra.com.
If you have disabled cookies in your Web browser,
you
must place your order via phone or fax. (Each browser
has its own method of enabling and disabling cookies,
so check the "Help" menu of your browser
to learn how to change your cookie preferences.)
We also collect certain technical information from
your computer each time you request a page during a
visit to TahoeHighSierra.com This information may
include your Internet Protocol (IP) address, your computer's
operating system, browser type and the address of a
referring Web site, if any. We collect this information
to enhance the quality of your experience during your
visit to our site and will not sell or rent this information
to any third parties.
How We Use Your Personal Information
Information we collect on TahoeHighSierra.com
may be used in the following ways:
- Deliver merchandise that you purchase online
- Record your order and customer information at TahoeHighSierra.com
- Bill your credit card for your purchases
- Confirm your orders
- Respond to your customer-service inquiries or
requests
- Communicate special offers and featured items
to you, but only if you choose to receive such notices
- Find and stock the products you want
When and With Whom We Share Your Personal Information
We never give, sell or rent your personal information
to any third parties under any circumstances. We will
share personal customer information only with our trusted
service providers for limited purposes, including fulfilling
customer orders; offering certain products and services
in connection with our Web site; communicating to customers;
providing customer service; and completing credit card
transactions.
Aside from the purposes described above, we will never
share your personal information with any other third
parties unless we have your express permission or under
special circumstances, such as when we believe in good
faith that the disclosure is required by law.
How We Protect the Security of Your Personal Information
The security of your personal information is very important
to us. In our efforts to protect your online transactions,
we use a technology called Secure Sockets Layer (SSL).
If your browser is capable of SSL (and most are), your
personal information will be automatically encrypted,
or encoded, before it is sent over the Internet.
TahoeHighSierra.com
has also obtained a digital certificate from Networksolutions,
Inc., a leading provider of Internet trust services. When
you enter a secure portion of our site (which is any page
containing any of your personal information), an image of
a closed lock or a solid key should appear in the bottom
bar of your browser window. If you click on this image,
a small popup window displaying site-security information
will appear. This certificate guarantees that your personal
information is being transmitted in secure (encrypted) form
to a TahoeHighSierra.com Web
server, not to some unknown or unauthorized server.
Changes to the TahoeHighSierra.com Privacy Policy
This Privacy Policy has been in effect since
it was first posted on PersonalSecurityZone.com
on February 21, 2002 and posted on TahoeHighSierra.com
on May 28, 2011. We reserve the right to change, modify
or amend this policy at any time. If we make any significant
change to this policy, we will post notice of the change
on TahoeHighSierra.com for a
period of at least six months after the change is implemented.
Top of
Page
Still Have Questions?
Contact Us
Just give us a call. Scroll to the bottom of this page
for our phone number. We're available to answer your
questions or take your order Monday through Friday 9a.m.-5p.m.
PST. Or, email
us.
Thanks again for choosing TahoeHighSierra.com!
Top of
Page
|
